Legal

Terms & Conditions

Last updated 7 June 2026 · Diligent Safety Training & Consultancy Ltd · Company no. 14297135

1. About us & these terms

These terms and conditions ("Terms") govern the supply of training and consultancy services by Diligent Safety Training & Consultancy Ltd ("we", "us", "our"), a company registered in England & Wales under company number 14297135, with its registered office at 440 Charter Avenue, Canley, Coventry, CV4 8BD.

By booking, enrolling on, purchasing or using any of our courses or services, you ("you", "the Customer", "the learner") agree to these Terms. Please read them carefully. If you are entering into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Definitions

3. Our services

We provide accredited Online Courses, Classroom Courses and health & safety consultancy. Course descriptions, durations and accreditations are set out on the relevant course pages. While we make every effort to ensure descriptions are accurate, minor variations may occur, and accrediting bodies may update course content from time to time.

A contract between you and us is formed when we confirm acceptance of your Order (for example, by sending an order confirmation, granting course access, or confirming a booking).

4. Booking & enrolment

You may purchase Online Courses online for instant access, or contact us to arrange volume licences, blended delivery, Classroom Courses or consultancy. You are responsible for ensuring that the course you select is suitable for your needs and that the details you provide (including learner names and email addresses) are accurate.

5. Pricing & payment

Prices are as shown at the time of your Order. Unless stated otherwise, prices are shown excluding VAT where applicable; any VAT will be added at the prevailing rate. We reserve the right to change prices at any time, but changes will not affect Orders we have already accepted.

Payment for Online Courses is taken at the time of purchase through our payment provider. For Classroom Courses, consultancy and invoiced bookings, payment terms will be set out in your quotation or invoice. We may withhold course access or certificates until payment has been received in full.

6. Course access & licence

On purchase of an Online Course, we grant the named learner a personal, non-exclusive, non-transferable licence to access that course for the access period stated. Each licence is for use by a single named learner and may not be shared. Login credentials are personal to the learner and must be kept confidential.

Online Courses are delivered through a third-party platform; access requires a compatible device and a reliable internet connection. We are not responsible for your equipment or connectivity.

7. Assessment & certificates

Where a course includes an assessment, a certificate is issued on successful completion in accordance with the requirements of the relevant accrediting or awarding body. Certificates and accreditations remain subject to the rules of those bodies. Some accredited courses are owned by VideoTile Learning Ltd and distributed by us under licence. If you wish to appeal an assessment decision, please see our Appeals Policy.

8. Classroom & on-site training

For Classroom Courses we will agree dates, location and learner numbers with you in advance. You are responsible for providing a suitable training environment where we deliver at your premises. We may need to substitute a trainer or, in exceptional circumstances, reschedule a session; where we cancel a confirmed session we will offer alternative dates or a refund of fees paid for that session.

9. Cancellation & refunds

Your cancellation and refund rights — including your statutory 14-day right to cancel online purchases and the rules that apply once you begin an Online Course — are set out in full in our Cancellation & Refund Policy, which forms part of these Terms.

10. Acceptable use

You agree not to misuse the Services or our platform, including by attempting to copy, record, redistribute or resell course content; sharing login credentials; or using the Services for any unlawful purpose. We may suspend or terminate access where these Terms are breached, without refund where the breach is material.

11. Intellectual property

All intellectual property in our courses, materials, website and branding belongs to us or our licensors (including VideoTile Learning Ltd and the relevant accrediting bodies). You are granted no rights in that intellectual property other than the limited licence to use the course as a learner. Course materials may not be reproduced or distributed without our written permission.

12. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Subject to that, our total liability arising out of or in connection with the Services is limited to the fees paid by you for the Service in question, and we are not liable for any indirect or consequential loss, or for loss of profit, business or opportunity.

Our courses provide training and information; they do not replace your own legal duties or professional judgement. You remain responsible for compliance with your own health & safety and other legal obligations.

If you are a consumer, this section does not affect your statutory rights.

13. Data protection

We process personal data in accordance with our Privacy Policy and Data Protection Policy. By using the Services you acknowledge that learner data may be shared with our learning-platform provider and, where relevant, with accrediting bodies in order to deliver courses and issue certificates.

14. General & governing law

We may update these Terms from time to time; the version in force is the one published on this page at the date of your Order. If any provision is found to be unenforceable, the remaining provisions continue in force. These Terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction, save that if you are a consumer resident elsewhere in the UK you may bring proceedings in your home jurisdiction.

15. Contact

Questions about these Terms? Contact us at info@dstccoltd.com, call +44 (0) 7495 768562, or write to 440 Charter Avenue, Canley, Coventry, CV4 8BD.