Legal

Cancellation & Refund Policy

Last updated 7 June 2026 · Diligent Safety Training & Consultancy Ltd

1. Overview

This policy explains when and how you can cancel a purchase or booking with Diligent Safety Training & Consultancy Ltd and obtain a refund. It forms part of our Terms & Conditions. Your statutory rights as a consumer are not affected by this policy.

2. Your 14-day cancellation right

If you are a consumer (buying as an individual, not for business), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have the right to cancel an online or distance purchase within 14 days of entering into the contract, without giving a reason.

There are important exceptions for digital content and for services that begin during the cancellation period — these are explained below.

3. Online courses

Our Online Courses are supplied as digital content delivered immediately. When you purchase an Online Course and start accessing it within the 14-day cancellation period, you are asked to acknowledge that:

• you want the course to be made available to you straight away; and
• by starting the course within the 14-day period, you lose your statutory right to cancel it.

This means:

• Before you start the course — if you have purchased an Online Course but have not yet accessed or begun it, you may cancel within 14 days for a full refund.
• After you start the course — once you have logged in and begun the course within the 14-day period, the right to cancel no longer applies and the fee is non-refundable, save where the course is faulty or not as described (see section 8).
• Unused licences — where you have bought multiple learner licences, any licence that has not been activated may be cancelled within 14 days of purchase for a refund of that licence.

4. Classroom & on-site courses

For booked Classroom Courses, the following cancellation terms apply (these are in addition to any statutory cooling-off right, which for booked services runs for 14 days from booking but does not prevent us charging for services already delivered or for work done at your request during that period):

• More than 14 days before the course date — cancel or reschedule free of charge.
• 7–14 days before the course date — a charge of up to 50% of the course fee may apply, or you may reschedule once free of charge.
• Less than 7 days before, or non-attendance ("no-show") — the full course fee is payable.

If we cancel or reschedule a confirmed Classroom Course, we will offer you alternative dates or a full refund of the fees paid for that course. (Notice periods and charges above are indicative — please confirm the exact terms for your booking on your quotation or confirmation.)

5. Consultancy

Consultancy engagements are cancellable in line with the terms set out in your individual proposal or statement of work. Where work has already been carried out, we will charge for the work completed up to the date of cancellation.

6. How to cancel

To cancel, tell us clearly before the relevant deadline. You can:

• email info@dstccoltd.com with your name, order/booking reference and the course concerned;
• call us on +44 (0) 7495 768562; or
• write to us at 440 Charter Avenue, Canley, Coventry, CV4 8BD.

You may use a clear written statement to cancel; a model cancellation form is available on request. We recommend keeping proof of cancellation.

7. How we issue refunds

Where a refund is due, we will process it without undue delay and in any event within 14 days of the day we are informed of your cancellation (or, for the cooling-off period, within 14 days of accepting the cancellation). Refunds are made using the same payment method you used for the purchase, unless we agree otherwise, and you will not incur any fee for the refund.

8. Faulty or misdescribed services

If a course is faulty, not as described, or not carried out with reasonable care and skill, you have legal rights under the Consumer Rights Act 2015, which may include a repeat performance or a price reduction. These rights apply regardless of the cancellation rules above. Please contact us so we can put things right.

9. Business customers

The statutory consumer cancellation rights in section 2 apply to consumers only. Where you purchase as a business, the cancellation terms in sections 3–5 and your booking confirmation apply, and the statutory cooling-off period does not.

10. Contact

For any cancellation or refund query, contact info@dstccoltd.com or call +44 (0) 7495 768562. If you are unhappy with how we handle a request, our Complaints Policy explains how to raise it.