Legal
Reasonable Adjustments & Special Considerations Policy
Diligent Safety Training & Consultancy Ltd · Equality Act 2010 · Reviewed annually
1. Aims & objectives
Diligent Safety Training & Consultancy Ltd has a duty under the Equality Act 2010 to make any reasonable adjustments that can be made for our learners to ensure they are not discriminated against. We will consider requests for both Reasonable Adjustments and Special Considerations, agreed at the point of booking or registration.
A learner must request, within a reasonable timeframe, any adjustments needed to reduce the effect of a disability or difficulty that places them at a substantial disadvantage. Any such request must not affect the quality and reliability of the learning outcomes, nor give the learner an advantage over others undertaking the same or similar training. Adjustments may not be applied to training that provides a "licence to practise", or where the learner needs to demonstrate practical competence.
2. Reasonable adjustments
A reasonable adjustment helps reduce the effect of a disability or difficulty that places a learner at a substantial disadvantage. The following principles apply:
- adjustments must be approved and put in place before any assessment or learning is carried out;
- any assessment of work following an adjustment must be marked in the same way as the work of other learners;
- an adjustment must never give a learner an advantage over others, and must never affect the quality or reliability of the learning;
- not all requests may be granted — an adjustment will only be approved where it is reasonable, permissible and practical, and a learner may not need (or be allowed) the same adjustment for all learning.
3. Requesting an adjustment
Requests for reasonable adjustments are approved by the Company before any booking or registration is taken; they are intended to allow access to training and assessment. A request must be made within 7 days of registration/booking, or at least 28 working days before an assessment or classroom event, using the appropriate paperwork. If you are unsure whether a learner requires a reasonable adjustment, please contact us and we will provide guidance.
4. Special considerations
A special consideration is consideration given to a learner who was prepared and present at an assessment but may have been disadvantaged by temporary illness, injury or adverse circumstances outside their control. It cannot remove the difficulty the learner faced at the time, and can only be a relatively small adjustment that protects the integrity of the training.
- special consideration may not be possible where assessment requires the demonstration of practical competence, or where the training provides a "licence to practise";
- where an assessment is computer-marked, the learner may be able to take it at a later date — but this must be completed before any practical assessment or further learning is carried out;
- a special consideration cannot give a learner an unfair advantage and must not misrepresent their achievement; results must reflect true achievement, not potential ability;
- decisions vary from learner to learner and subject to subject, taking into account the severity of the circumstance, the date and the nature of the assessment;
- special consideration will not be granted for a minor illness or minor disturbance, nor where a learner's achievement has already been acknowledged and certified.
5. Requesting special consideration
Applications for special consideration are approved by the Company on a case-by-case basis, so a separate application must be made for each learner. A request must be made within 7 days of the event or assessment, using the appropriate paperwork. If you are unsure whether a learner requires a special consideration, please contact us for guidance.
6. Contact & approval
To request a reasonable adjustment or special consideration, or to ask about this policy, contact info@dstccoltd.com or +44 (0) 7495 768562. Where a request relates to an assessment decision, our Appeals Policy also applies. This policy was approved and authorised by Andrew Foster, Founder & Managing Director, on 7 June 2026, and is reviewed annually.